1. Some websites are hard to use. Customers want easy and immediate access to what they need. Make your website customer friendly.
2. The next alternative to a physical showroom is an online showroom. Show clear and good quality pictures of your products.
3. Customers are getting used to paying online. eCommerce, online ordering is the new normal in most industries. Offer the option for customers to checkout online.
Last week we at ClientsViews worked with Mr. Saber Fermand the owner of Silk Road Carpets. Their online showroom of beautiful collections is now available on their new website. They are in the business of handmade rugs since 1987. They serve customers in Canada and U.S.
Canadian Flooring was established in 1998 as a retailer, providing flooring material.
They have a strong online presence and high volume online traffic to their website.
To handle their online inquiries, ClientsViews built an AI assistant for them in 2019.
Their assistant powered by AI technology interacts with customers 24/7 automatically.
They also adjusted their operations due to COVID-19 pandemic.
Part of their COVID-19 Operation Notice says: Online Orders are Welcome.
Using CanFloor Assistant (screenshot above) they automatically handle customer inquiries for pricing, availability, installation, delivery and other questions.
Businesses like Canadian Flooring will lead into future.
Because they integrate online technology in their business model and operations.
The present and future of business success is being able to serve customers online.
Rasheed Walizada and the ClientsViews team is helping small businesses since 2002.
They are available to help more businesses adjust to online business model.
You can have a conversation with ClientsViews AI and see it it in action, below:
The short answer is yes...because your customers are online, 24/7.
They expect businesses to be online when they are.
They won't wait for regular business hours to call or contact.
But it's hard...
Most businesses can not keep up with this. Some have live chat which usually is during business hours if the staff is available.
Will your contact page form and email and phone number still work?
Again the short answer is yes. Some customers will use the those options.
The majority of customers are impatient, they won't bother and leave the website. They are used to convenient experiences.
Let's see it make sense in your business to be online 24/7?
How can your business be online 24/7 with limited resources?
A custom built AI assistant could handle your inquiries 24/7 for you.
Our clients who uses AI assistant say they capture 20% more revenue.
Have a quick conversation with ClientsViews AI assistant to see if this is a potential fit for your business...
How streamlined is your business for 24/7 customer relationships?
How to update your business model for the 24/7 customer engagement:
Rasheed Walizada, Helping small business with online services since 2002.