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Business in the 2020s. The Age of Continuous Connection

1/5/2020

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How streamlined is your business for 24/7 customer relationships?
  • People (customers) want friction less interactions to simplify their lives. 
  • Business models of the past no longer serve the needs of today's customers. 
  • Businesses who can adapt their model will grow better.
How to update your business model for the 24/7 customer engagement:
  1. Review your overall business and operations to align with customers' behavior.
  2. Use technology to assist customers when, how and where they want.
  3. Make it a company wide effort to have customer experience at the core of all departments: sales, service, marketing and operations.
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